Saturday night while attempting to clean the garage (I lead a very exciting life), I found some old boxes in the attic. These were boxes we stuffed up there when we moved in eight years ago, and until yesterday, I had completely forgotten they were there. Talk about a trip down memory lane! It was…
What do you think is the number one reason people feel dissatisfied or leave their job? Contrary to popular belief, it’s not advancement opportunities, it’s not money, it’s not even an inability to do the job. The number one reason people leave or feel dissatisfied at work is their relationship with their immediate supervisor. We’ve…
In his book 7 Habits of Highly Effective People, Stephen Covey introduces a concept called the emotional bank account. Similar to a regular bank account, we make deposits and withdrawals, only these are on an emotional level, and the stakes are much higher. In our relationships, we typically start off with a neutral balance, and…
I spent most of last week teaching customer service classes at Baylor Medical Center in Frisco. For the last nine years, I’ve had the opportunity to work with them to help build a culture of service. Having gone through the last two months in the hospital with Evan, I certainly had a different perspective of…
Are you attractive? I don’t mean in the physical sense, but are you as a person attractive? Napoleon Hill, Author of the bestselling book of Think and Grow Rich and Keys to Success does a great job of providing guidelines to figure it out. There are 25 characteristics that determine our level of attractiveness, According…