In his book 7 Habits of Highly Effective People, Stephen Covey introduces a concept called the emotional bank account. Similar to a regular bank account, we make deposits and withdrawals, only these are on an emotional level, and the stakes are much higher. In our relationships, we typically start off with a neutral balance, and…
I spent most of last week teaching customer service classes at Baylor Medical Center in Frisco. For the last nine years, I’ve had the opportunity to work with them to help build a culture of service. Having gone through the last two months in the hospital with Evan, I certainly had a different perspective of…
Poet John Godfrey Saxe (1816-1887) wrote about “six men of Indostan, to learning much inclined, who went to see the elephant (though all of them were blind), that each by observation, might satisfy his mind.”
In addition to mental illness, my son Evan suffers from severe ADHD. One of Evan’s caregivers, and our friend, recently forwarded me an article on parenting tips and techniques for children with ADHD. It is amazing how many of the suggestions apply to all of us.
Last week while stopped at a red light, there was a man with a sign asking for money. We’ve all seen these folks, and there signs usually read, “Will work for food” or “Hungry, please help”. This gentleman’s sign was different. His sign read, “Road Rage? Yell At A Homeless Guy! 50 cents O.B.O.!” I…